Definitions
www.needlesbyjohnjames.co.uk www.needlesbyjohnjames.com www.jjneedles.com www.jjneedles.co.uk are trading names of Entaco Limited, Unit 90 Washford Industrial Estate,Redditch, Worcestershire in the United Kingdom.
“The buyer” referred to as you means the person who buys from the seller.
“The seller” referred to as we or us means Entaco Limited.
“Goods” or “products” means the articles that the buyer agrees to buy from the seller.
“Terms and conditions” means the terms and conditions of sale set out in this document.
Our Commitment To Quality
When you buy John James Needles you can be sure of quality, the needles will be smooth with a gentle taper from the eye to the point. The eyes of our needles are highly polished and free from burrs.
General
By placing orders through this website you “the buyer” are offering to contract with Entaco Ltd “the seller” for the supply of hand sewing needles, machine needles and related products, also described in these terms and conditions as “goods” or “products.” You the buyer should read these terms and conditions carefully and ensure you understand and agree to them before placing an order. By using this website and or placing an order you the buyer agrees to be bound by these terms and conditions.
These terms and conditions shall apply to all contracts for the sale of goods by us to you and shall prevail over any other documentation or communication from us.
All orders for goods shall be deemed to be an offer by you to purchase goods pursuant to these terms and conditions and are subject to acceptance by us. We may choose not to accept an order for any reason.
Acceptance of delivery of the goods shall be deemed conclusive evidence of your acceptance of these terms and conditions.
We reserve the right to change these terms and conditions at any time and you should therefore check them immediately prior to placing an order.
These terms and conditions are not intended to and shall not affect your statutory rights.
We take all reasonable care to ensure that all details, descriptions and prices of products appearing on this website are correct at the time the information is entered onto the system. We reserve the right to refuse orders where product information has been entered onto our website incorrectly including prices and promotions. Prices are subject to change without notice and all goods offered by us are subject to availability.
Placing Orders, Payment and Delivery
All orders placed by you are subject to acceptance by us.
Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone 01527 830941 for all other enquires.
When an order is placed we will email you to acknowledge your order and debit the card you have chosen to pay with.
Payment
Goods purchased by credit or debit card are done via the secure WorldPay and PayPal payment system.
We accept the following credit and debit cards:
Goods are charged in Sterling (GBP)
Orders placed outside the UK will be charged in GBP. Please be aware that the total sum that you pay will be determined by your card issuer and based on the relevant exchange rate at the point that your card is being charged. We advise you to check with your card issuer whether they may charge a fee for currency conversion as we cannot be held liable for this.
The price of all goods excludes any delivery charges.
Payment of the total purchase price and any delivery charges must be made in full and received by us before despatch of the goods.
Delivery
We aim to despatch all orders as quickly as possible. UK orders will usually be despatched within 1-2 business days of receipt of your order, subject to product availability and credit check clearance. However in the unlikely event of an item being out of stock we will notify you immediately.
All orders within the UK mainland will be delivered by Royal Mail First Class Post. Delivery duration may vary in the UK depending on your location and this is usually between 1 – 7 days from the despatch date.
Next day delivery is available for UK mainland customers only. Orders must be received before 3.00pm Monday to Thursday and before 11.00am on Friday - please note delivery will not apply to a Saturday but the next working day nominated by the post office.
Orders for next day delivery received outside of these stated hours, will be despatched the following working day (Monday to Friday only. In the case of Bank Holidays, items will be despatched the next working day following the Bank Holiday.)
Overseas orders will be despatched within 1 –2 business days of receipt of your order, subject to product availability and credit check clearance. However delivery times may take longer than the UK mainland.
We do not take responsibility for late or non-delivery due to factors outside our control.
Postage and Packing (P & P) charges are based on the order value and weight of the order, dependant on the final destination.
Free delivery is available on orders over £25.00 for goods delivered within the United Kingdom mainland.
United Kingdom Mainland
- P & P is free for orders exceeding £25.00
- Orders £5.00 and under attract P & P charge £2.40
- Orders under £10.00 and greater than £5.00 attract P & P charge £3.18
- Orders under £14.99 and greater than £10.00 attract P & P charge £3.78
- Orders under £24.99 and greater than £15.00 attract P & P charge £4.50
Next Day delivery (For orders received Monday - Thursday before 2.00pm – Friday before 11.00am. Delivery not made om a Saturday or Bank Holiday).
Delivery cost is automatically calculated by weight and displayed on the checkout page.
Overseas/International
We ship Worldwide. Europe, USA and the Rest of the world.
Overseas orders will be despatched within 1-2 business days of receipt of your order, subject to product availability and Payment clearance. Delivery times vary dependant on location and season but are often with in 1-2 weeks of dispatch. On very rare occasion and due to circumstances out of our control delays can occur in transit and deliveries can take longer. We will not considered an item as 'lost in the post' until it has not been delivered for a minimum of 5 weeks.
All international shipping costs are calculated by weight. This is done automatically once the delivery address is known in the checkout process. It is automatically calculated and displayed on the checkout page.
Warranty
We warrant that the goods will at the time of delivery correspond to the description given by us.
Returns & Refunds
If you decide you are unhappy with any item you have purchased you have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Items should be addressed to 'Returns' at the contact us address listed below.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Your statutory rights are not affected.
Before returning a product, please contact us first by email This email address is being protected from spambots. You need JavaScript enabled to view it. to confirm return to us is necessary.
If you have completed a successful transaction and no longer require your order you are entitled to cancel your order providing the order has not been despatched by contacting us on:
01527 830941 or email This email address is being protected from spambots. You need JavaScript enabled to view it.
Privacy Policy
We do recognise that customers value their privacy and we therefore take our responsibility to protect you very seriously. The personal information we request from you is for the purpose of processing your order or for the return of information to you via e-mail and is never provided to a third party or parties. Our site may contain links to a number of independent sites. Please be aware that our privacy policy does not extend to any collection of information by those sites.
In the future we aim to continue our relationship with you and we may send you a newsletter featuring our latest products and promotions. If you do not wish to receive this communication, the option is available for you to unsubscribe.
Links
We are not responsible for any of the links that may appear on our site to third party sales. Any links that are shown are as a recommendation only. We take no responsibility for any transactions you may have with these sites.
Contact us
| Email: |
This email address is being protected from spambots. You need JavaScript enabled to view it. |
| Telephone: | +44 (0) 1527 830941 |
| Address: |
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| Company Registration: | 03322474 |
| VAT Registration: | GB687896737 |
Legal Disclaimer
The contents of the web pages under the URL http://www.needlesbyjohnjames.com “the material” is provided as general information only. If you are concerned about the accuracy of the material then you should seek legal advice.
Links to other websites are inserted for convenience only and do not constitute the endorsement of material on those sites or any associated organisation, product or service. Such material does not necessarily reflect the views of Entaco Limited.
We accept no liability whatsoever for any loss or damage arising from the use of this site. The user assumes all risks associated with the use of this site.